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114 guides to running your shop. Search for what you are stuck on, or start with the shelves below.

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New shop? Do these in order
  1. 01Getting started with RetrieverFrom an empty page to a live shop taking orders, and what your free trial includes.
  2. 02Manage your catalogAdd products, photos, prices, and take items off the shelf when you are out of stock.
  3. 03Pick a template, keep your coloursSwap the whole look of your shop in one tap, and put your own colours back if the new ones are not yours.
  4. 04Arrange your storefront pageReorder the blocks of your shop, hide the ones you do not need, and write the words in them.
  5. 05Share your shop linkPut your catalog on Instagram, WhatsApp, a QR at the counter, or your own domain.
  6. 06Managing orders on your boardMove tickets through fulfilment, collect payment, and keep the board tidy.
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Every guide, all 114

Getting started

  1. What Retriever can do for your shopExplore selling, events, stock, customers, your shop website and business records, including features you can switch on later.
  2. Getting started with RetrieverFrom an empty page to a live shop taking orders, and what your free trial includes.
  3. Turn shop features on and offEach part of Retriever is an app you install or uninstall. Settings, Apps is where you change your mind.
  4. Find your way around the dashboardYour everyday pages, the account menu, the unified Settings window, search and working on a phone.
  5. Your Retriever accountChoose your name and cartoon avatar, manage your sign-in password, and find notification settings.
  6. Signing in to your dashboardSign in with Google, Apple or email, manage linked methods, and find the right shop.

Selling

  1. Manage your catalogAdd products, photos, prices, and take items off the shelf when you are out of stock.
  2. Add a product from a photoTake or choose a photo on the Add a product screen and Zuno fills in a name, a short description and a category. You check them and type the price.
  3. Prepare a clothing product for your website and InstagramAdd a consistent photo gallery, accurate details, size stock and a product code customers can send in a DM.
  4. Feature a product on your shopStar the ones you want seen and they get their own shelf at the top of your shop.
  5. Product specificationsAdd facts customers ask about, like RAM, storage, warranty or fabric, and they show as a table on the product page.
  6. Sell one product in several sizes and coloursOne product page, a price per size, and stock and barcodes for each colour/size pair.
  7. When Add asks the shopper to chooseAdd opens a sheet on every product: the photo, the price, and any size, colour or weight to choose. Nothing is bagged until they press Add to bag.
  8. Count stock so you cannot oversellGive a product a number, watch it fall as you sell, and let it stop itself at zero.
  9. Scan a barcode with your phone cameraPoint the phone at a packet and the counter adds it. Stocking a shelf works the same way, one scan per packet.
  10. How customers order from your shopWhat a shopper sees when they open your link, and how their order reaches you.
  11. Mark an item sold out for the dayRun out of momo at eight? Grey it out on the menu and let it come back tomorrow.
  12. Notify me: tell customers when an item is backOn a sold-out item, a signed-in customer can press Notify me and get one email when it is back. You see how many are waiting.
  13. Sell loose goods by weightPrice rice, dal, sugar or oil per kilo and let customers pick an amount.
  14. Choose how your products and events are shownPick the shelf your catalog sits on, and the stage your events take.
  15. Track a unit by its serial numberReceive individual units, choose one at the web counter and find its sale or service history.

Orders & fulfilment

  1. Managing orders on your boardMove tickets through fulfilment, collect payment, and keep the board tidy.
  2. Take bookings and reservationsLet customers reserve a table or a slot, and manage them on the Bookings tab.
  3. Get alerted for every new orderInstall the dashboard like an app and turn on notifications so nothing is missed.
  4. Print receipts on a thermal printerConnect a 58mm or 80mm roll printer and print from the counter or any past order.
  5. Print on a 58mm or 80mm rollTell Retriever which paper your printer takes, and the bill is laid out to fit it.
  6. What the order statuses meanReceived, Packing, Ready, Done: what each step tells you and your customer.
  7. Deleting the orders you made testingClear the practice orders out of your takings without touching a real sale.
  8. Cancelling an order, and telling them whyVoid a sale that will not happen, write the reason, and let the customer hear it from you.
  9. Put your orders on a TVA kitchen board, a collection screen, or a live event door count, on any TV with a browser.
  10. Set delivery fees and free deliveryCharge a flat fee, waive it over an amount, and keep checkout totals honest.
  11. Delivery fees by areaCharge a different fee, free-over amount and delivery time for each area you deliver to. Customers pick their area at checkout.
  12. Handle returns and exchangesLog what comes back for a refund or a size swap, and see why it keeps happening.
  13. Take in repair jobsBook a device in, track it to pickup, and record what you charged.
  14. Let dine-in guests order from the tableA QR on every table: guests scan, order to that table, and it reaches your board labelled Table 4.
  15. Run a table from the dashboardOpen a table bill from Orders, add to it on the Tables tab, settle it at the Counter, and clear the seat when they leave.

Money

  1. Keep supplier bills, deliveries and balancesRecord who you buy from, receive counted stock in parts, and record payments you have already made.
  2. Run a promo codeCreate a discount code customers type at checkout.
  3. Point a promo code at one event or a few productsNarrow a code to your tickets, your goods, or a named handful of either.
  4. Give a discount at the counterAgree a price out loud and put it on the bill: one line, the whole bill, or an online order.
  5. Reward regulars with loyalty pointsRegulars earn a point per Rs 100 they spend. Redeem them, give them, and see what you gave.
  6. Design the card your regulars carryStamps or points, your own word for one, the reward, the colour and a logo. What each choice does.
  7. The card in your customer's phoneHow a customer adds it to Apple Wallet or Google Wallet, what to do when they show you one, and what happens if they have no smartphone.
  8. Setting a reward people will actually chaseWhat a hundred points really costs you, why an unreachable reward is worse than none, and how to change your mind later.
  9. Let a reward come off the billPut a rupee value on one reward and points can be spent at the counter and at the online checkout, a whole reward at a time.
  10. Tax invoices and sales recordsPAN/VAT invoices and a record of every sale for your accounts.
  11. Tax invoice numbersFill in your PAN and every paid order gets a numbered tax invoice, counting up from 1 each Shrawan.
  12. The PDF receipt your customer keepsEvery order now emails a proper receipt the customer can print, file, or hand to their accountant.
  13. Service charge, VAT and how a bill adds upTurn on VAT if you are registered, set a service charge if you take one, and know which number each is worked on.
  14. Bring old sales from ExcelImport paid bills from Excel or CSV, with original dates, bill numbers and customer details. Stock stays unchanged.
  15. Check the month's takingsThe Sales tab month by month: what counts as paid, what is still owed, and the spreadsheet for your accountant.
  16. Track cost price and profitGive each product a cost and every money surface reports profit, not just takings.
  17. Work out what a job keptOpen a book for one job and it answers what came in, what it cost, and what stayed with you.
  18. Write down what your shop paid outOne errand: type a cost, and see where the money went. Wages and goods sit beside the total and are never added into it.
  19. The pack to hand your accountantSales, spending and wages for a period, on four panes, each with a download. It reads and exports, and writes nothing.
  20. Ring a sale at the counterOpen the counter, build a bill, take cash or QR, and hand over a receipt.
  21. Count the drawer and close a shiftNamed counters keep separate cash shifts. Count the cash, record drawer movements and close before another cashier takes over. Unnamed counters retain Close the day.
  22. Khata: let regulars pay laterKeep the credit book on your phone instead of a notebook by the counter.
  23. Take payment by QRPut your eSewa, Khalti, Fonepay or bank QR on checkout and collect the proof.
  24. Get a merchant QR: eSewa, Khalti, Fonepay and your bankWhere each QR comes from, the papers they ask for, and which one to tape to the counter first.

Events & tickets

  1. Sell tickets to your eventsPut a gig, show or workshop on sale, take bookings, and scan people in at the door.
  2. Getting paid for ticketsA ticket is held, not sold, until you say the money arrived. Here is the whole path from checkout to the door.
  3. Send a guest their ticket againA guest says the email never arrived. Send it again from the order or from the event's guest list, with the same codes.
  4. A ticket that rides in Apple or Google WalletThe buyer keeps the night in their phone's wallet, with the date, the venue and the same QR the door reads.
  5. Run the door with the ticket scannerOne scanner for every event you run, what each answer on screen means, and taking money at the gate.
  6. Give a guest a free ticketIssue a comp ticket to a named guest: it takes a real seat, scans at the door, and never counts as earnings.
  7. Event dates, on sale times and lineup orderWhen tickets start selling, what draft, live and ended each do, and which event sits at the top of your storefront.

Your shop online

  1. Add your own 360° photos or a 3D product modelLet shoppers rotate a set of product photos or explore a GLB model, alongside the usual gallery.
  2. Make the shop look like yoursTemplate, colours, logo, hero photo, and the order of the page, all from the Design tab.
  3. Preview a look before you save itTry a card in Browse designs, check the Not saved bar, then save the look or discard the trial.
  4. Design your shop with ChatGPTAdd Retriever to ChatGPT, preview looks without saving, say yes on retriever.com.np before it saves, and take that yes back. Saving needs the owner's AI assistants switch and Retriever Pro.
  5. Connect Retriever to ChatGPT or ClaudeA first-time guide: turn on AI assistants in Retriever, find Retriever in Claude's connectors or add it to ChatGPT by address, say yes on retriever.com.np, ask your first questions, and take access back.
  6. Ask Retriever from ChatGPT or ClaudeConnect Retriever to ChatGPT or Claude and ask about sales, stock, orders, khata, repairs, payment setup and reports, and make changes after your yes. Pro, and off until the owner turns it on.
  7. Let ChatGPT or Claude make changes to your shopTurn on changes from AI assistants, tick Make changes when you connect, say yes to each change in the chat, and undo it in Settings → AI assistants → Changes.
  8. Write your shop policyReturns, delivery rules and terms, shown on your site without sending customers anywhere else.
  9. Set up Instagram Business and Meta Business SuitePrepare your shop account, create an optional business portfolio and connect messages in Retriever.
  10. Product feeds for Facebook and Instagram catalogsOne address Meta Commerce Manager reads your products, prices and stock from, so catalog ads match your shop.
  11. Connect Instagram to your dashboardRead customer DMs, share products and enable product recommendations on Instagram, Messenger and WhatsApp.
  12. WhatsApp automatic product helpLet automatic product help answer customers who message your shop on WhatsApp, and take over a conversation when you want to reply yourself.
  13. Add Instagram and social linksPut your Instagram, TikTok or other profiles in your storefront footer.
  14. Share your shop linkPut your catalog on Instagram, WhatsApp, a QR at the counter, or your own domain.
  15. Google reviews, customer reach, photos and codesGoogle reviews first, then email and WhatsApp, customer-screen photos and promo codes, when available to your shop.
  16. Product reviews from buyersLet customers who ordered on your shop page rate what they bought. Publish, hide or reply once, in Marketing → Product reviews.
  17. Your shop on your own domainServe your shop on your own web address, like yourbrand.com.
  18. Buying a domain in NepalHow to get yourbrand.com or the free .com.np: where to check names, what documents you need, and what it costs.
  19. Your own ad tags: Google, Meta and MicrosoftOn your own domain, add your Google Analytics, Google Ads, Meta Pixel or Microsoft Advertising IDs. They load only after a shopper presses Allow.
  20. Publish your terms and privacy policyWrite the two documents customers accept when they order, in your own words.
  21. Show your business details and e-commerce listing numberWhat the Electronic Commerce Act 2081 asks a shop that sells online to show, how to apply to the Department of Commerce, and the switch that shows it on your shop.
  22. Your About us pageTell your shop's story on a page of its own, with every way to reach you.
  23. See which channel your customers come fromTagged links so Visitors & sales can tell Instagram, TikTok and Facebook apart.
  24. Customer accounts, past orders and receiptsYour customers can sign in to find their orders, tickets, bookings and receipts.
  25. Pick a template, keep your coloursSwap the whole look of your shop in one tap, and put your own colours back if the new ones are not yours.
  26. Use your own colours on your shopPick your own button, background, text and card colours in Design or through ChatGPT or Claude. Retriever checks each pair can be read and offers a fix if it cannot.
  27. Arrange your storefront pageReorder the blocks of your shop, hide the ones you do not need, and write the words in them.
  28. Write your own selling pointsThe strip of icons under your hero and the band of reasons further down: what to write in them, and how to leave them out.
  29. Your own retriever.com.np addressTurn retriever.com.np/your-shop into yourshop.retriever.com.np with one button, and every link and QR follows.
  30. Chat with shoppers on your shop pageTurn on a chat button on your shop page from the Inbox. Shoppers write to you there, you answer from the Inbox, and automatic product help can answer product questions for you until you reply.

Running the shop

  1. Know your customers: history and pointsSearch anyone who has ordered, open every past invoice, and see the points they have built.
  2. Where customer replies landChoose the address a customer reaches when they reply to your order or booking email.
  3. Deleting things, and what each one destroysProducts, events, ticket types, promo codes and staff: what goes, what survives, and the safer option.
  4. Add staff and choose what they seeTwo lists: a PIN for the till, or an email for this dashboard.
  5. See who rang at the counterToday and this week, named from the till and from signed-in New orders, with a total for each person.
  6. Staff email, the customer screen, and several countersSet up named counters in Staff, assign cashiers, and keep a separate cash shift for each drawer. Customer screens still share the shop feed.
  7. Issue a payslip and keep the recordPay somebody on your staff list, record how the money moved, and hand them a document a bank will take seriously.
  8. See what is workingVisitors, what they look at, what they buy, and where they came from.
  9. Dates on your dashboard, in Bikram SambatYour own screens read BS, from Shrawan to Ashad. What your customer gets stays in AD, on purpose.
  10. Get a daily sales summary by emailTurn on Daily summary email in Settings → Notifications. It arrives the morning after a day with sales.
  11. Ask customers for an honest Google reviewSave the Google link in Settings, Notifications; show its QR after payment and control optional emails.

Account & troubleshooting

  1. Backups and the year's freezeDownload shop records to keep or share with your accountant. See what's included, previous copies and year-end records.
  2. Closing your shopAsk Retriever to close your shop from Settings. What closing does, what is kept for tax, and how the files are deleted later.
  3. When a tab or a button is missingWhy two people can open the same dashboard and see different tabs, and how to get one back.
  4. What Zuno does for youAsk a question in your own words and get an answer from these guides and your own books. It never writes a figure itself.
  5. What happens when your free trial endsRetriever locks until you upgrade to Pro. Nothing you have made is deleted.
  6. What Pro costs and how to turn it onThe price of Pro by the month and the year, Retriever Complete for a ready counter, and how to pay.
Common questions
Do my customers need to download an app?

No. They open your link in their browser and order. Nothing for them to install.

What kinds of shops does Retriever work for?

Cafes, bakeries, grocers, boutiques, salons, electronics shops, anyone who sells a catalog and takes orders.

How do customers pay?

Customers pay you directly and the money never passes through Retriever, so there is no commission and nothing to withdraw. At checkout they can pay cash on pickup or delivery, or scan the eSewa, Khalti, Fonepay or bank QR you upload once in Settings and send back the transaction number. You check it against your own account and press Mark paid.

Is it really a 5-minute setup?

Yes. You name your shop, confirm with an emailed code, and it is live right away, no waiting and no setup call.

Can I take table or slot bookings?

Yes. Turn on Bookings in Settings and customers can reserve a date, time, and party size, which land on your Bookings tab.

Can I show orders on a TV like the big chains do?

Yes. Sign in on any TV with a browser and press TV display on the Orders tab: a live kitchen board for staff, or a collection screen of order codes for customers.

Can customers see their bill on a second screen?

Yes. Open the counter, then Customer screen. On this computer, drag that window onto the TV. On an iPad, sign in to the same shop and open Customer screen there. Photographs from Marketing play until you ring something, then it shows the live bill. With a saved Google review link, a review QR appears while idle and after a paid sale. Several TVs on one shop all show the same bill. A supermart with several queues is not this yet.

Do customers need an account for loyalty?

No. Points build on whatever they spend with you, matched by the phone number on the order, so a regular who never signs in still earns them. You redeem or give points from the Customers tab. If they do sign in, they see the same Apple Wallet and Google Wallet pass you dress under Design loyalty card, on their own page at your shop.

What does Retriever cost?

Every new shop opens on Pro free for 7 days, with no card. After that, please upgrade to Pro to keep using Retriever. Pro is NPR 3,000 a month or NPR 30,000 a year, and we never take a commission.

What happens after the free trial?

Please upgrade to Pro to keep using Retriever. The dashboard locks until you subscribe. Nothing you have made is deleted.

How do I pay for Pro in Nepal?

Locally, no international card needed. Message us on WhatsApp and we will turn Pro on for your shop; paying through eSewa inside the dashboard is built and switches on shortly.

Contact support
Still stuck? Message usTell us what is happening and we will reply, usually the same day.
WhatsApp usOr email support@pasal.studio